Last updated: January 2026
Each property listing specifies which cancellation policy applies at the time of booking.
Best for guests who may need to change plans. Offers the most generous refund window.
Full refund of the booking amount, no questions asked.
50% refund of the total booking amount.
No refund for nights already used.
A balanced option offering reasonable protection for both guest and host. Most common policy.
Full refund of the booking amount.
50% refund of the total booking amount.
No refund for nights already used.
Applied to premium and high-demand properties. Limited refund windows once booked.
Full refund of the booking amount.
50% refund of the total booking amount.
No refund. Booking amount is fully forfeited.
Service fees are non-refundable in all policy types unless we cancel the booking.
Once a cancellation is initiated, here is what happens next.
Log in to your StayDekho account, go to "My Bookings", and select the booking you wish to cancel. Click "Cancel Booking" and confirm your choice.
Our system automatically calculates the refund amount based on the property's cancellation policy and the time remaining before your check-in date.
You will receive a cancellation confirmation email with the exact refund amount and the timeline for when it will be credited to your account.
Refunds are processed to the original payment method (credit/debit card, UPI, net banking, or wallet). Processing typically takes 3–5 business days, though your bank may take an additional 2–3 days to reflect the amount.
If you have not received your refund within 7 business days, please contact our support team at support@staydekho.com with your booking reference number.
Certain circumstances may qualify for full refunds outside the standard policy windows.
Natural disasters, government travel bans, or other extraordinary events beyond your control may qualify for a full refund regardless of the policy type. Documentation will be required.
In the event of a serious medical emergency, please contact our support team immediately with supporting documentation. We review these cases on a compassionate basis.
If a government-mandated lockdown or travel restriction prevents you from travelling, you are entitled to a full refund or date change, regardless of the policy type on the listing.
If the property significantly differs from the listing at the time of check-in (missing amenities, safety issues), you may be entitled to a full refund. Report within 24 hours of arrival.
If a host cancels your confirmed booking, you will receive a full refund of the total booking amount, including service fees, regardless of the cancellation policy. We will also help you find an alternative property. Hosts who cancel frequently are subject to penalties and may have their listings removed from StayDekho.
Yes. You can request a date change by going to "My Bookings" and selecting "Modify Dates". Date changes are subject to availability and any price difference for the new dates. If you modify within the cancellation window, the modification is treated as a new booking and the original booking may be subject to the cancellation policy.
StayDekho charges a service fee to cover platform operations, payment processing, and guest support. Service fees are typically non-refundable when you initiate a cancellation, unless the host cancels or in exceptional circumstances reviewed by our team. The exact service fee amount is shown at checkout before you confirm your booking.
To cancel a booking: log in to your StayDekho account → click "My Bookings" in the navigation → find the booking you want to cancel → click "View Details" → scroll to the bottom and click "Cancel Booking" → review the refund amount shown and confirm. You will receive an email confirmation immediately after.